Shipping policy

Shipping Policy — Vopex

Last updated: [Insert date]

This policy explains how we process and ship your Vopex order. It works alongside our Terms of Service and Return & Refund Policy.

Orders are processed within 1–3 business days of payment confirmation, excluding weekends and public holidays.
During high-demand periods (sales, promotions), processing may take slightly longer — we'll notify you of any significant delay by email.
You will receive a confirmation email once your order is placed, and a separate email with tracking details once it ships.

Estimated delivery to Australian addresses is 8–15 business days from the date of dispatch, not from order date.
These are estimates only, not guaranteed delivery dates. Actual delivery time can vary due to customs processing, carrier delays, remote delivery areas, or public holidays.
We currently ship within Australia only [If international: additional customs duties or import taxes may apply and are the customer's responsibility.]

Some products are shipped directly from our fulfillment partners' warehouses, which may be located outside Australia. As a result, delivery times may be longer than for locally warehoused goods, and items may arrive in plain/unbranded packaging.
Multi-item orders may arrive in separate parcels at different times if items ship from different warehouses. This does not mean part of your order is missing.

Shipping costs are calculated at checkout based on your location and order size, unless a free-shipping threshold or promotion applies.

Once dispatched, you'll receive a tracking number by email. Please allow 24–48 hours for tracking information to update after dispatch.
If tracking shows no movement for more than 10 business days, contact us at vopex7@gmail.com and we'll investigate with the carrier.

If your order has not arrived within 20 business days of the estimated delivery window, contact us and we will investigate with the carrier.
If a parcel is confirmed lost in transit, we will offer a replacement or full refund, at your choice.
If tracking shows the parcel as delivered but you have not received it, we ask that you first check with neighbours/building management and your local post office before contacting us, as carriers generally will not investigate before this step.

Please check your shipping address carefully at checkout. We are not able to guarantee changes once an order has been processed for dispatch.
If a parcel is returned to sender due to an incorrect or incomplete address provided by the customer, re-shipping costs may apply.

[If applicable] International orders may be subject to import duties, taxes, or customs fees charged by the destination country. These are the responsibility of the customer and are not included in our shipping charges.

Questions about your shipment? Email us at vopex7@gmail.com with your order number.